Refund Policy

The following policy explains how returns, refunds, and exchanges are handled for orders placed on our platform. We aim to maintain fairness and transparency throughout the process.

1. Conditions for Returns

Eligible items may be returned within 30 days of delivery. To qualify:

• Items must be unused, unwashed, and in original condition.

• Packaging, tags, and accessories must be intact.

• Items must be clean and free from signs of wear, including pet hair or odors.

2. Initiating a Return

Customers must contact our customer service team before returning any item. The return request must include the order number, product name, and photos if there is a defect. Once verified, our team will provide instructions and the return address.

3. Items Excluded from Return

Returns are not accepted for the following:

• Personalized or customized items.

• Clearance or promotional items.

• Items marked non-returnable on the product page.

4. Refund Guidelines

Refunds are issued after the item is inspected by our warehouse. Processing typically takes 3–10 business days. Refunds are only issued to the original payment method. Shipping fees, insurance fees, and customs duties are non-refundable.

5. Exchanges

Customers may request an exchange for size or product variations. Exchange fulfillment depends on current stock. If the requested item is unavailable, a refund will be issued.

6. Issues with Delivered Products

If the delivered product is defective, missing, or different from the order, customers must report the issue within 7 days of delivery with photos or videos. After approval, we will resend the correct item or process a refund.

7. Return Shipping

Return shipping expenses are the responsibility of the customer unless the return is due to our error.