FAQs

1. How can I create an account?

You may register using your email address on our account sign-up page.

2. Do I need an account to place an order?

No. Guests may place orders without creating an account, although registering offers faster checkout and order tracking benefits.

3. How can I reset my password?

Click “Forgot Password” on the login page and follow the instructions to reset your password.

4. What currencies does your website support?

Our website automatically displays prices based on your region. You may manually change the currency using the currency selector if available.

5. Can I use multiple payment methods for one order?

At this time, we support only one payment method per order.

6. How will I know my order was successfully placed?

You will receive a confirmation email with order details shortly after checkout.

7. When will my order be shipped?

Orders are typically shipped within 2–5 business days after payment confirmation.

8. What if I provided the wrong email address?

Please contact our support team immediately to update your contact details.

9. Can I change the items in my order after placing it?

Modifications are not guaranteed but may be possible if the order has not entered processing. Contact customer support as soon as possible.

10. Do you ship to P.O. boxes?

Availability depends on the logistics carrier. In most regions, P.O. box delivery is supported.

11. Will I receive a tracking number for every shipment?

Yes. A tracking number will be emailed once each package is dispatched.

12. What if my order contains a defective item?

Please contact us immediately with supporting photos or video. We will review the issue and provide a solution.

13. Are sale items eligible for return?

Sale or promotional items may have limited return eligibility. Please review the specific conditions listed in our return policy.

14. How do I check the status of my order?

Log in to your account, or use the tracking link provided in your confirmation email.

15. What if I never received my refund?

Refunds may take several days to appear depending on your bank or payment provider. If delayed, contact your financial institution or our support team.